How To Use Mouse With Drivers Not Working Without Updating

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HP PCs - Troubleshooting wireless mouse problems

If a wireless mouse does not respond or work as expected, check the connection, install updates, and confirm settings to resolve the issue.

Bank check the power and connection status (mouse with a wireless USB receiver)

Cheque a wireless mouse for ability and connectedness issues if it uses a USB receiver that plugs into a port or is built into the computer.

1. Wait for and remove any packaging tabs from the mouse. Tabs prevent the device from receiving ability.

   

2. If your mouse has an On/Off switch, make sure it is set to On.

   

3. If the mouse does non turn on, recharge the battery by connecting the charging cable to a power source, such equally a USB charging port on the reckoner or an external USB ability adapter. If the mouse uses replaceable batteries, install new ones.

4. Locate the USB receiver for the device. It may be inserted in a USB port on the computer, or in the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the estimator. Or expect for a storage container for the receiver within the mouse.

   

5. Brand sure the receiver is inserted in a USB port on the figurer. A USB hub might not provide enough power for your device to connect properly.

6. Plough off whatever other wireless devices that you are non using, including Bluetooth devices.

7. Move the mouse closer to the wireless receiver, usually within thirty cm (one ft).

8. Make sure there are no objects between the mouse and the wireless receiver. Objects such as TVs, cordless phones, or speakers can weaken wireless signals.

9. Reset the USB receiver connexion based on if information technology has a Connect button or not.

   • Receivers without a Connect button

     

     Remove the receiver from the port, await x seconds, and then reconnect information technology into another port on the figurer.

   • Receivers with a Connect button

     

     Move the receiver to a unlike port on the computer, and so press and concur the Connect push button until the light flashes. Within threescore seconds, press and hold the Connect push button on the device until the lite on the receiver stops flashing.

10. If the connection fails, try setting up the mouse with a different computer to decide if there is an issue with the port on the chief reckoner.

Check the ability and connection condition (Bluetooth mouse)

Check a wireless mouse for connection and ability issues if it uses Bluetooth to connect to the calculator.

1. Expect for and remove whatever packaging tabs from the mouse. Tabs forbid the device from receiving ability.

   

2. If the mouse has an On/Off switch, make sure it is prepare to On.

   

3. If the mouse does non plow on, recharge the battery by connecting the charging cable to a power source, such as a USB charging port on the computer or an external USB power adapter. If the mouse uses replaceable batteries, install new ones.

4. In Windows, search for and open Bluetooth and other devices settings.

   

5. Make sure Bluetooth is set to On.

6. If the mouse is not listed, place it in discovery mode according to the instructions provided by the manufacturer, and then click Add Bluetooth or other device to pair it.

HP PCs - Wireless mouse advanced troubleshooting

Apply these advanced steps and methods when a wireless mouse is unresponsive or does not work as expected.

Update hardware drivers

Apply Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.

1. In Windows, search for and open Device Manager.

2. In the list of devices, select Mice and other pointing devices.

3. Right-click the mouse, select Update driver, and then follow the instructions to install the updated driver.

   

4. Restart the computer to consummate installation of the updates.

Examination the mouse with HP PC Hardware Diagnostics

If your mouse is not working as expected, use the HP PC Hardware Diagnostics tool for Windows to aid identify any issues.

1. In Windows, search for HP PC Hardware Diagnostics for Windows. Correct-click the app, and so select Run as administrator.

2. On the Main Carte, select Component Tests.

   

3. Select Input Devices, select each mouse test, and so click Run once.

   x

   

4. Follow the instructions to test the function of the mouse.

   When you complete the tests, the results display on the screen.

   • Passed: The mouse functions properly and as expected.

   • Failed (with an ID number): The mouse experienced a hardware failure. Write down the battery status and Failure ID. Keep the battery status and Failure ID so yous accept them available if y'all need to contact HP Customer Support.

Run Windows Update

Update your Windows 11 or Windows ten computer using Windows Update.

1. In Windows, search for and open up Check for updates.

   If in that location are any bachelor updates, they begin automatically.

2. After the updates install, restart your computer when prompted.

Resolve specific mouse bug

Resolve mouse issues such as poor tracking, dull pointer, poor visibility, or tiresome clicks.

Mouse is not tracking correctly

If there is an consequence with mouse tracking, endeavour using the mouse on a unlike surface and clean the lens.

1. Alter the mouse surface. Make sure the mouse is on a nontransparent, flat surface, such as a mouse pad or a white piece of paper. The device might not piece of work on glass, grooved, translucent, or reflective surfaces.

2. Make clean the plastic tracking lens. Dirt or fingerprint buildup can cause tracking issues. Employ a damp cloth or cotton fiber swab to clean the lens on the underside of the mouse.

Mouse pointer is too wearisome, also small, or clicks slowly

If the mouse arrow moves too ho-hum, is difficult to see, or the double-click is slower than expected, alter the mouse settings.

1. In Windows, search for and open Mouse settings.

2. Select Boosted mouse options.

3. On the Mouse Properties window, select a tab for the settings y'all want to modify.

   • Buttons: Customize the left and right buttons, change the double-click speed, or highlight items without holding downwards the mouse button.

   • Pointers: Modify the pointer schemes or select a visual style for the arrow.

   • Pointer Options: Modify the pointer speed, default behavior, or visibility.

   • Wheel: Customize the vertical or horizontal scrolling of the mouse wheel.

   

HP PCs - Troubleshooting a Bluetooth connection

Check for connection or commuter issues if you lot cannot pair a Bluetooth accessory or input device with your computer.

Perform the following tasks in the order given. Try using the device afterward each task to see if the result is resolved.

Confirm your reckoner has Bluetooth

Employ Device Director to confirm if your computer supports Bluetooth.

1. In Windows, search for and open Device Manager.

2. In Device Managing director, look for Bluetooth or Bluetooth Radios in the list.

   If Bluetooth does not display, your calculator does not back up it. Apply a dissimilar blazon of wireless or USB device.

   

Brand sure the Bluetooth point is on

When the Bluetooth point is turned off, you lot cannot pair an existing device, add a new device, or change Bluetooth settings.

1. Open up Device Manager, and so click the arrow side by side to Bluetooth.

   

2. If your device does not display, right-click the Bluetooth carte, and then select Enable device.

   

Check the wireless communication settings

On your calculator, make certain your wireless communication settings permit for a Bluetooth connection.

1. In Windows, search for and open Airplane mode.

2. Make sure Airplane manner is turned off, and Wi-Fi and Bluetooth are turned on.

   Note:

   Airplane mode automatically turns off Wi-Fi and Bluetooth. If you need to employ Bluetooth while in Airplane fashion, you can manually toggle it dorsum on.

   

Remove whatsoever wireless interference

The Bluetooth wireless point betwixt your calculator and device might exist besides weak to make a good connection.

1. Brand sure the device is on and discoverable.

2. Check for and turn off Bluetooth on any other devices that are not being used.

3. Move the computer and device closer together, usually within 10 m (33 ft).

4. Make sure there are no objects between your computer and device. Objects such as TVs, microwaves, cordless phones, or other wireless devices can weaken Bluetooth signals.

Restart the Bluetooth device and computer

Restarting the device and figurer might resolve connectivity errors.

1. Close all running programs on your reckoner, and so shut down the computer.

2. Plow off the Bluetooth device.

3. Turn on the computer and device.

Bank check for a Bluetooth driver update

If the Bluetooth commuter for your device is out of date, you might experience connectivity issues.

1. Open up Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

   

2. Right-click your Bluetooth device, and and so select Update driver.

3. On the Update Drivers screen, click Search automatically for updated driver software.

4. If an update is available, update the commuter.

Reinstall the Bluetooth device

The Bluetooth driver for your device might be corrupted. Uninstall the device using Device Manager, so pair it to the computer to reinstall the driver.

1. Open Device Manager, and so click the arrow next to Bluetooth to view the currently installed devices.

   

2. Right-click the device y'all are trying to pair, and so select Uninstall.

3. Restart the calculator to reset any wireless connections.

Restore your figurer when Windows starts normally

Restore your calculator to a previous point in time.

1. Save any open up files, and then shut all open programs.

2. In Windows, search for and open Create a restore signal.

3. On the System Protection tab, click Organization Restore.

   

4. In the Organisation Restore window, click Next.

5. Select the restore point you want to use, and and so click Next.

   

6. Review your selection, and so click Stop.

7. Read the warning about not interrupting System Restore, and and so click Yeah.

   CAUTION:

   Allow System Restore to complete without suspension to avoid corrupting the hard drive or causing additional damage to the estimator.

   

   System Restore returns the computer configuration to a previous point in time and restarts the computer.

Contact HP Customer Support

If the previous steps did not resolve your result, contact HP Customer Support for further assistance.

2. Enter your product serial number to view warranty status and to change your location, if necessary.

3. Select a back up selection. If yous are in Asia Pacific, y'all will be directed to a local service center in your area.

Source: https://support.hp.com/us-en/document/ish_1997727-1501908-16

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